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Slimming Solutions Ltd Privacy Policy

This privacy policy applies between you, the visitor to this website and/or user of our services and Slimming Solutions Ltd (Slimming Solutions), the owner and provider of this website who also acts as a Data Controller under the General Data Protection Regulation (‘Slimming Solutions’) and the Data Protection Act 1998.

Slimming Solutions Ltd takes the privacy of your information very seriously. We have a few simple principles which we abide by in order to protect your privacy:

  • We only ask you for information which we genuinely need in order to provide you with a better service, for example your name and e-mail address if you want to enquire about our services; and
  • Unless legally obliged to do so we won’t share your information with anyone, other than for the standard running of our business. For example, for you to make payment for our services we would need to ask additional personal and financial information to give to our bank in order to process the transaction.

This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the website and/or the provision of our services to you. We aim to make our collection and use of your data as clear and as transparent as possible, but for brevity it has not been possible to list every circumstance in which we will use your data. We recommend that you read this privacy policy carefully. Any questions or queries you may have can be sent directly to us at:

customerservice@slimmingsolutions.co.uk; or

Unit 1 Jupiter Court
Orion Business Park
North Shields
Tyne and Wear
NE29 7SE

Important Information Regarding Our Website and Services

This privacy policy applies only to the website of Slimming Solutions Ltd (slimmingsolutions.com) and does not extend to any websites that can be accessed from this Website. This includes, but is not limited to, any links we may provide, including to social media websites.

Cookies. In order for our website to function properly and to provide you with a pleasant user experience, it is necessary for us to use Cookies – small text files that are placed on your computer by the website. Visitors to our website who do not wish to have cookies placed on their computers should set their browser preferences to refuse cookies before accessing our website; although the website may then not work properly.

Information Collection on Our Website:

We collect information as follows::

  • Google Analytics. We may use Google Analytics to collect standard internet log information about visitors to our website. This is done in order to discover, for example, how many visitors we have to the website. The information is processed in such a way that visitors to our website are not identified, and we do not permit Google Analytics to process your information in a way which would allow you to be identified. You can read more about the use of Google Analytics and their privacy policy on their website.
  • Website Security. We use a third party hosting service to maintain the security and performance of our website, and in order to do this it is necessary to collect the Internet Protocol (‘IP’) address of visitors to our website.

Data Requested From You

In line with our principles, in addition to electronic data automatically collected when you use our website, in order to provide you with a service or to respond to any questions or queries you may have, we may request and collect the following data from you:

(a)     Name;

(b)     Location;

(c)     Contact Information such as email addresses and telephone numbers; and

(d)     Financial information such as credit/debit card numbers;

Our Use of Your Data

Where you have requested we provide you with a service, we will keep your data for the purposes of providing that service or for other closely related purposes. For example, where you purchase a service from us, we may e-mail you to ask you if you were happy with the service and if there is anything we can do to improve our service to you. We will never rent or sell any of the data you provide to us, and any third parties we use will only ever process your information for us on a need to know basis and in accordance with this privacy policy.

Other than data we are legally obliged to keep for longer periods, for example as regards taxation legislation, we will retain any data you submit to us for a period of one year. This includes e-mail correspondence. We take the security of your data very seriously. All of your data which we collect is stored securely with appropriate physical, managerial and electronic safeguards in accordance with the principles of the Slimming Solutions and any other applicable legislation.

Third Party Access to Your Data

  1. We do not sell or lease your personal data/information to third parties unless we are required to do so by law. We distribute a limited amount of data only to third parties as defined below.

    1. 5.1. Google

      We utilise both Google Analytics and Google Adwords to track and monitor users on our site. All data available to Google is anonymised, this is there is no personally identifiable information given. The data collected includes:

      • Device Information
      • Device Internet Protocol (IP) Address
      • Pages Visited
      • Duration of Visit
      • Referring Website
      • Order Total
      • Products Ordered

      This data allows us to monitor what products and pages are popular and better tailor user experience around the data.

      There is NO PERSONAL data sent, stored or given to Google.

    2. 5.2. Affiliate Scheme

      We run an affiliate scheme. If you were referred to us via one of our affiliates then you will be tracked. The tracking includes reporting back to the affiliate the following:

      • Successful Order/Transaction
      • Order/Transaction Total
      • Referring Website

      This data allows us to correctly identify our affiliate referrers.

      There is NO PERSONAL data sent, stored or given to Affiliates.

    3. 5.3. Cart Recovery Affiliate

      Our Cart Recovery Affiliate monitors our checkout process for abandonment and then asks failed customers if they require help with the process etc. The affiliate securely collects the following information:

      • Your Name
      • Your Email Address

      The affiliate does not knowingly store any information of under 18's. They only store the information for 90 days and are securely transmitted over HTTPS.

      Some personal data is securely sent to our Cart Recovery Affiliate and is stored for 90 days.

    4. 5.4. SagePay

      To make sure that all payments are processed correctly and securely, we make use of a payment gateway for internet and telephone orders, this means that we (Slimming Solutions Ltd.) do NOT STORE payment details such as credit and debit card numbers. Our Payment processing gateway is SagePay.

      SagePay securely collect the following details:

      • Your Name
      • Your Address
      • Your Email Address
      • Your Payment/Bank Details
      • Any Payment/Bank Security Procedures

      SagePay are PCI DSS Secure and has direct contact with most banks worldwide.

      Sensitive and Personal data is securely sent to SagePay directly by you and NOT via our site or servers.

    5. 5.5. Couriers

      So we can get your order delivered we have to share some of your details with our couriers, we only supply the information necessary and only to the courier for the delivery method requested. Our couriers can change from time to time depending on availability and delivery destinations.

      Information supplied to couriers includes:

      • Your Name
      • Your Address
      • Your Email Address
      • You Telephone Number

      Some personal data is securely sent to our couriers and only retained by them for as long as necessary.

    6. 5.6. Links

      Our website may contain links to relevant third party websites; however we cannot guarantee the content on these websites. You visit any third party website at your own risk and we cannot be responsible for your privacy, the content accessible on such sites, they are also not governed by our terms and conditions and our privacy policy.

  2. PCI DSS

    We are PCI DSS Compliant and can be validated with TrustWave.

    Our payment provider and our data centre are also PCI-DSS Compliant.

 

Your Access to Your Data which is Held by Us

Under the Slimming Solutions  you have the right to ask for a ‘Subject Access Request’-  being a copy of your personal data held by us. Where we do hold such data on you we will provide you with a copy of the data we hold on you. This will be in a commonly used machine readable file where you request us to e-mail the information to you. We will also give you a description of the data, tell you why we are holding it and tell you who we could have disclosed it to. We do not charge to provide you with this information.

Where data we hold on you is incorrect we will rectify the data. We will also stop processing data on your request and you may also request that we delete the data held on you, though we may have to retain data for a certain length of time for legal purposes, for example tax legislation.

Transfers outside the European Economic Area (‘EEA’)

Some of our third party service providers may be located out-with the EEA. Therefore personal data which we collect from you may be stored, processed in and transferred to such countries, which may not have as stringent data protection laws as found in the EEA. If we transfer your data outside the EEA in this way, we will ensure that the third party provider which we use is compliant with the Slimming Solutions and that your privacy continues to be protected as outlined in this privacy policy.

Changes to Our Privacy Policy

Although any changes are likely to be minor, we reserve the right to change and update this privacy policy as we may deem necessary from time to time or as may be required by law. Your continued use of this website after any changes means you are deemed to have accepted any change to the terms of this privacy policy. As and when any changes occur, they will be set out on a change log. There are currently no changes. This is version 2 as at 17 May 2018.

Governing Law and Jurisdiction

This privacy policy governed by English law and any disputes will be subject to the exclusive jurisdiction of the English courts.

Your Rights and Control

Your rights are not affected by anything outlined in this privacy policy.

This Statement is intended to comply with the provisions of the General Data Protection Regulation EU 2016/679 (GDPR) which governs how Personal Data is processed within the European Economic Area (EEA).

You can control/restrict the collection or use of your data in the following ways:

If you have previously agreed to disclose information to ourselves for direct marketing purposes, you may change your mind and unsubscribe at any time. You can do this by writing to us, emailing us or using the unsubscribe link contained in the marketing emails.

Under legislation defined in the Data Protection Act (1998) you may request a copy of all information that we hold on you that is older than 90 days. This request for personal information only and will require some form of identification. Please post or email us for us to start the process to fulfil your request.

If you believe any data we hold on you is incorrect then please contact us any corrections and we will update your details as necessary.

About Us

Full Name Slimming Solutions Ltd.
Company No. 04235667
VAT No. 747227911
Address 1 Jupiter Court,
Orion Business Park,
North Shields,
Tyne and Wear,
NE29 7SE
United Kingdom
Tel. Number 0845 874 0200
Fax Number 0191 2965710
Email customerservice@slimmingsolutions.co.uk