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RETURNS

We want you to be 100% satisfied with your purchase from Slimming Solutions, however if you wish to return an item please see below:

Refunds

If you choose to return an item(s) to us, you will be liable for any shipping charges unless the item(s) is faulty or there has been an error on our part. 

A refund will only be issued if your item(s) is returned to us within 14 days after the date of receipt and must be unopened, unused & have all seals intact.

We reserve the right to refuse returns where it is apparent that the above has not been adhered to.

Any items received after 14 days after the date of receipt will not be eligible for a refund and will be returned to you at your own expense.

For health and hygiene reasons we are unable to issue a refund for waist trainers, shapewear, leggings, swimwear, jeans, hosiery and the Lemon Detox Hamper.

Please note: Slimming Solutions LTD will not be responsible for any loss or damage to the returned item(s) during transit and, for this reason; we recommend that you package the item(s ) correctly and securely and request proof of postage from your chosen delivery service. If returned products are lost or damaged in transit, we reserve the right to refuse a refund.

Exchanges

Exchanges are ONLY accepted if the item(s) is returned to us within 14 days after the date of receipt.

Items must be unused, have been tried on over your own underwear and returned to us in the original condition and packaging, be unworn and unwashed, with all labels or seals intact.

We reserve the right to refuse returns where it is apparent that the above has not been adhered to.

If you choose to return an item(s) to us, you will be liable for any return shipping costs unless the item is faulty or there has been an error on our part. Replacement item(s) are shipped free of charge via standard delivery.

Please note: Free shipping of replacement item(s) only applies to one returns number per order.

Any items received after 14 days after the date of receipt will not be eligible for an exchange and will be returned to the customer at their own expense.

Please note: Slimming Solutions LTD will not be responsible for any loss or damage to the returned item(s) during transit and, for this reason; we recommend that you package the item(s) correctly and securely and request proof of postage from your chosen delivery service. If returned products are lost or damaged in transit, we reserve the right to refuse an exchange.

How to return

To return an item you MUST first obtain an returns form either by calling 0845 874 0200  (International number: +44 191 293 1320) or emailing customerservice@slimmingsolutions.co.uk.

If the item you are returning is faulty please let us know and we will provide you with a FREEPOST returns label.

Wrap the item(s) securely, affix the unpaid return address label (attached to your invoice) to the package, print and enclose your completed returns form and return to us.

In the case of a faulty product, please provide a full description of the fault and return the defective item in its original packaging (if any), with all accompanying parts and literature.

Once we have received your return we will either replace the item(s) or issue you with a refund.

Please allow 30 days from the day you return your parcel for your refund to be processed. Refunds will be issued to the full value of the item (excluding postage).

PLEASE NOTE: All items must be returned to us within 14 days after the date of receipt and will only be credited to the original payment method. Customers are liable for return shipping costs unless the item is faulty or there has been an error on our part. 

Refunds or exchanges will NOT be processed unless we receive your completed returns form.

These conditions do not affect your statutory rights.


Full Company Name Slimming Solutions Ltd
Address Unit 1 Jupiter Court,
Orion Business Park,
Tyne Tunnel Trading Estate,
North Shields,
Tyne and Wear,
NE29 7SE
United Kingdom
Tel 0845 874 0200
Int +44 191 293 1320
Fax 0191 2965710
Email customerservice@slimmingsolutions.co.uk
Company Registration Number 04235667
VAT Registration Number GB 747 227 911